FAQ

The lifespan of artificial turf varies depending on factors like the quality of the product, installation, and the amount of use. Generally, a well-maintained artificial lawn can last anywhere from 10 to 25 years.

You should be careful regarding the surrounding areas when installing. Our turf has been tested against extreme heat; however, sometimes, when nearby buildings have reflective glass, which may shine down on a rooftop balcony, or when you have a glass pool fence reflecting light, this concentrated light does heat up the turf considerably and may cause some melting damage. Inflatable pool toys can also act as heat magnifiers, so should not be left on the turf for long periods. We always suggest in these instances that you order our samples and place them in the area of concern and test it on a sunny day. That will give you an idea of how hot the area will be and how hot the turf will get. 

Cleaning artificial turf is relatively easy. Regular maintenance involves sweeping away debris, rinsing with water, and occasional brushing to keep the blades standing upright. You should also check for any pet waste and clean it promptly. Some artificial turf products may require specific cleaning instructions, so it’s essential to follow the manufacturer’s guidelines.

Many artificial turfs are designed to be safe for children and pets. They are typically lead-free and use non-toxic materials. However, it’s important to choose a high-quality product and keep it clean to ensure safety.

High-quality artificial turf can be more environmentally friendly than natural grass because it eliminates the need for water, pesticides, and mowing. However, the environmental impact can depend on the manufacturing process and disposal of old turf.

While some people choose to install artificial turf themselves, it’s often recommended to have it done professionally. Proper installation ensures the turf looks and performs its best over time.

Convenience is key in our business ethos. Our synthetic grass is stocked locally in Baringa, Sunshine Coast, ensuring that we’re not just part of the community, but actively contributing to its vibrancy and economy.

  TERMS & CONDITIONS 

Australis Grass  |  www.australisgrass.com.au

1. Goods and Services

All goods and services supplied by Australis Grass are subject to these terms. Title in goods does not pass to the customer until payment is received in full. Risk in goods passes to the customer upon delivery.

2. Australian Consumer Law (ACL)

Our goods and services come with guarantees that cannot be excluded under the Competition and Consumer Act 2010, Schedule 2 (Australian Consumer Law). For major failures, you are entitled to a replacement or refund and compensation for any other reasonably foreseeable loss or damage. For failures that do not constitute a major failure, you are entitled to have the goods repaired or replaced within a reasonable time.

3. Warranty

Where a warranty is provided, it applies in addition to, and does not limit, your rights under the ACL. Warranty claims must be submitted in writing to Australis Grass within the warranty period specified at the time of sale.

4. Cancellations & Returns

Cancellations must be made in writing prior to delivery. Returns will only be accepted where goods are faulty, not as described, or where required under the ACL. Australis Grass is not obliged to accept returns for change of mind. Where a return is accepted outside of ACL obligations, a restocking fee may apply.

5. Limitation of Liability

To the maximum extent permitted by law, Australis Grass limits its liability for breach of any non-excludable guarantee under the ACL (where applicable to goods not ordinarily acquired for personal, domestic, or household use) to: (a) replacement or re-supply of equivalent goods; or (b) payment of the cost of replacing or acquiring equivalent goods.

6. GST

All prices are inclusive of GST unless stated otherwise. A valid Tax Invoice will be issued for all taxable supplies made by Australis Grass as required under the A New Tax System (Goods and Services Tax) Act 1999.

7. Debt Collection

If any amount remains unpaid after the due date, Australis Grass reserves the right to take the following action without further notice:

(a) Engage a third-party debt collection agency to recover the outstanding amount. The customer agrees to be liable for all reasonable costs incurred in collecting the debt, including collection agency fees and legal costs on a solicitor-client basis.

(b) Suspend or withhold the supply of any further goods or services until all outstanding amounts are paid in full.

(c) Report the overdue account to a credit reporting body in accordance with the Privacy Act 1988. Customers will be notified before any such report is made.

(d) Register a security interest over any unpaid goods under the Personal Property Securities Act 2009 until full payment is received.

The customer acknowledges that any costs associated with debt recovery, including but not limited to legal fees, collection agency commissions, and court filing fees, are a debt owed to Australis Grass and recoverable accordingly.

8. Disputes

In the event of a dispute, the parties agree to first attempt resolution in good faith. If unresolved, disputes may be referred to the relevant state consumer protection authority or the Australian Competition and Consumer Commission (ACCC).

9. Governing Law

These terms are governed by the laws of Australia and the relevant state or territory in which the transaction occurs.

Australis Grass  |  www.australisgrass.com.au  |  For invoice queries, please contact us via our website.